Shipping Policy

Effective Date: July 10, 2026

Thank you for purchasing original artwork from our store. Every painting is carefully packaged to ensure it arrives safely and in excellent condition.

Order Processing

• Orders are typically processed within 2–5 business days after payment has been received.

• Custom or commissioned artwork may require additional processing time. Any estimated completion time will be communicated before the order is confirmed.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Methods

We ship using trusted courier services selected according to the destination and the size of the artwork.

Shipping options and costs are calculated during checkout before your order is finalized.

Delivery Times

Estimated delivery times are:

• Bulgaria: 1–3 business days

• European Union: 3–10 business days

• International: 7–21 business days

Delivery times are estimates only and are not guaranteed. Delays caused by customs, weather, courier services, or other circumstances beyond our control may occur.

Packaging

Every painting is carefully inspected before shipment and securely packaged using protective materials to minimize the risk of damage during transit.

Original artwork is shipped together with its signed Certificate of Authenticity and any additional items listed in the product description.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the buyer and are not included in the purchase price or shipping costs unless explicitly stated otherwise.

Tracking

Where available, tracking information will be provided once your order has been shipped.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment and assist in resolving the issue. Resolution times depend on the carrier's investigation process.

Damaged Deliveries

If your package arrives visibly damaged, please:

• Photograph the package before opening it.

• Take photographs of the artwork and all packaging materials.

• Contact us within 48 hours of delivery.

These photographs are required to assist with any shipping insurance claim and to help us resolve the issue promptly.

Shipping Restrictions

We reserve the right to refuse shipment to destinations where delivery is not reasonably possible or where legal or logistical restrictions apply.

Contact

If you have any questions regarding shipping or your order, please contact us before placing your purchase.